Policies
Refund Policy
Please review the terms for digital educational resources and downloadable content before purchasing.
1. Digital delivery
Products are delivered electronically and can often be accessed or downloaded soon after a successful payment. Digital content cannot ordinarily be returned like a physical product.
2. General refund approach
Once digital files, access credentials, or download links have been provided, purchases are generally non-refundable where permitted by applicable law. This policy does not exclude consumer rights or remedies that the law requires.
3. Requests we will review
Contact support if you experience a duplicate charge, a paid order with no delivered access, a technical problem on our side that prevents use, a material mismatch between the delivered product and its description, or another issue giving rise to statutory rights. We may request reasonable verification of the order and issue.
4. Matters normally not eligible
Change of mind after digital delivery; purchasing the wrong product; unsupported devices or software; or expecting material, credits, certificates, live teaching, or other features not expressly listed on the product page do not normally qualify for a refund, unless applicable law provides otherwise.
5. How to request a review
Use the [email protected] and include your order number, order email, product title, date of purchase, and a clear description of the issue. Please do not send payment card details.
6. Approved refunds
If a refund is approved, it is ordinarily processed through the original payment method, subject to payment provider and banking processing times. Access to refunded content may be revoked.
7. Consumer rights
Nothing in this policy limits non-excludable rights under applicable law. Mandatory rights and remedies prevail over conflicting parts of this policy.